This policy explains what information Sellchaze collects, why, and the choices you have. It covers this website, the dashboard and stores built with Sellchaze.
1. Information we collect
Account information: your name, email, phone number and password (stored only as a salted hash).
Store information: your store details, catalog, prices, stock, orders, customers, settings and anything else you add.
Technical information: device, browser and log data needed to run, secure and improve the service.
Messages you send us, for example through the contact form.
2. How we use it
To provide and secure the service, process the actions you request, send service messages, provide support and prevent fraud and abuse. We do not sell your personal information.
3. Who we share it with
With payment gateways, shipping companies and other services you choose to connect to your store; with infrastructure providers that host the service on our behalf; and with authorities when the law requires it.
Information you make public, such as your company profile, is visible to everyone.
4. Your store’s customers
When shoppers buy from a store on Sellchaze, the merchant decides how their information is used. We process it on the merchant’s behalf to run the store — for example to show orders, verify phone numbers and send shipments to the carrier the merchant chose.
5. Cookies and local storage
This website uses no advertising or analytics cookies. The dashboard and stores use browser storage to keep you signed in and remember preferences such as language.
6. Retention
We keep information while your account is active and as long as needed afterwards for legal, accounting and security purposes, then delete or anonymise it.
7. Your choices and rights
You can view and update most information in your dashboard. You can ask us for a copy of your data, to correct it or to delete your account by emailing [email protected].
8. Security
We use encrypted connections, hashed passwords, scoped staff permissions and rate limiting to protect your information. See our Security page for details.
9. Changes
We may update this policy and will show the date of the latest version at the top of this page. Material changes will be announced in the dashboard or by email.
10. Contact
Privacy questions: [email protected].